Return Policy

Difference between Products and Pictures

Jofiou Beauty strives to ensure that all product images and descriptions displayed on the website are accurate. However, please note that colors may vary due to differences in computer monitor displays, and we cannot guarantee the exact accuracy of product colors. Product images are for reference only, but the descriptions and information accompanying the product images reflect the product's true condition at the time of photography. We reserve the right to make corrections and omissions without prior notice.

Order

Credit card authorization and shipping address must be confirmed before payment. Once the order is confirmed, it cannot be changed or cancelled. If you need any assistance, please contact our customer service representative at cs@jofioubeauty.com. (Service hours: Monday to Friday 10:00 - 18:00, Saturday 10:00 - 12:00)

Customs and Taxes

If the product is shipped to a location outside of Hong Kong, you will be considered an importer by the local authorities. You may be required to pay additional fees, taxes, or apply for an import permit for the goods to be shipped to the destination. These taxes and fees are not included in the final price, and are subject to the laws and regulations of the destination country. Jofiou Beauty online store has no control over these charges, and they must be borne by the customer. Jofiou Beauty online store will not be responsible for any legal liability related to these charges or document application procedures. If you have any questions regarding import tariffsand regulations in your country, please contact your local customs department directly.

Return

We want our customers to have a pleasant shopping experience:
(a) Upon receiving the product, customers should immediately inspect the product to ensure its completeness. If any quality issues are found (note: limited to products that cannot be used properly, excluding appearance-related issues), customers can take clear photos of the defective parts and the label on the packaging bag within 7 days after receiving the product, and email them along with the order number and product number to cs@jofioubeauty.com (service hours: Monday to Friday 10:00 - 18:00). We do not accept returns or refund requests without valid reasons beyond 7 days of receipt.
(b) All returned products must undergo a inspection to ensure that they are not tampered with or intentionally damaged. Additionally, discounted products cannot be returned. All products must be returned in their original packaging.
(c) Each order can only be exchanged once.
(d) In the event of stock shortage or inability to order, we will issue a refund (excluding shipping fees, customs duties, clearance fees, and return shipping fees). Unless the goods are sent incorrectly or damaged, all fees related to returns and exchanges, including shipping fees, customs duties, and clearance fees, will be borne by the customer.
(e) All refunds will be credited back to the payment platform used for the order, and a 30% handling fee plus HKD 250 administrative fee will be deducted.

Orders that cannot be delivered

If an order is returned due to reasons such as an insufficient delivery address, a postal box, a hotel address, multiple failed delivery attempts, recipient refusal to pay taxes/provide identification information, failure to declare the goods, or recipient refusal to accept the package, Jofiou Beauty online store will not be liable for any compensation related to the order, taxes, or shipping fees. Additionally, Jofiou Beauty online store will deduct 50% of the total product cost to compensate for the loss of shipping fees.

Customers are advised to read the terms and conditions before placing an order. Otherwise, placing an order and making payment will be deemed as acceptance of the terms and conditions of this website.

Jofiou Beauty reserves the right to change the above terms and conditions without prior notice. In case of any disputes, Jofiou Beauty will have the final decision-making power.

** In case of any discrepancies between the Chinese and English versions of the above information, the Chinese version shall prevail.