Shipping Policy

Hong Kong delivery and pickup

Delivery to Hong Kong & Macau

1) Free shipping

Free shipping over HKD $1000 or above for Hong Kong, free shipping over $1200 for Macau.

2) SF Express Delivery

• Orders below HKD $1000 can be shipped by SF Express.
• Customers are responsible for all relevant shipping costs and pay directly to SF Express, which can be sent to any address, including SF Express Station / SF Express Smart Locker.
• Normal shipping starts from HK, and Macau shipping starts from based on the size and weight of the shipment.
*Overseas areas are all Fedex, you need to provide an English address, and the shipping fee is subject to the shipping fee settled by the order. For details, please contact customer service.

Self-pickup procedure

• The pickup location is displayed on the checkout page
• After the package arrives at the pick-up point, the customer will receive an SMS message from the courier company, please follow the instructions to pick up the package at the selected location
• If the goods are not picked up within 30 hours after they arrive at the smart locker, the dispatcher will collect the goods at any time
• If the order amount is less than HK00, the delivery fee will be charged for self-pickup service at the pickup point

Pick up store pickup

• Pick up at store (relocation relationship, this item is temporarily unavailable)
• After customers place an order online, they can pick up the goods at any time during business hours.Please select "Store Pickup" at checkout, and after arriving at the store, please send the out-of-market order confirmation email/order number.
• Opening Hours: Monday to Saturday 1pm - 7pm

Shipping from Japanese warehouse

Our door-to-door delivery service includes EMS or FEDEX: • Ships from Japan, the receiving information must be the residential address or office address, not SF smart lockers.

* If the amount is less than 00, you need to make up up. For details, please contact customer service.Free shipping on orders over 00, applicable to Hong Kong, Macau, Taiwan, Singapore, Malaysia.

* All overseas areas are Fedex, you need to provide an English address, and the shipping fee is subject to the shipping fee. For details, please contact customer service.

Shipping time

The order will generally be shipped within 2-5 working days after the customer places the order, and the customer will generally receive the shipment within 2-4 working days after the order is sent (international delivery time may be longer)

Shipping time may be delayed for different reasons, but we will send the order as soon as possible

Suspension of shipments on public holidays

We are not responsible for the possibility and impact of delays due to weather conditions/transportation strikes, and we will not be responsible for any additional costs, and we will try our best to avoid these situations.Please note that we cannot fully guarantee the arrival date of the shipment and will not be responsible for any delays

Overseas & Shipping

• Jofiou Beauty is very popular among Hong Kong customers.Every day we receive inquiries from customers all over the world who want to buy genuine Hong Kong products at Hong Kong duty-free prices.

• Jofiou Beauty has a direct mail service all over the world, hoping to help overseas customers to buy their favorite products.
*Some devices and certain designated brands cannot be mailed to places outside Hong Kong.

• Automatic calculation by country and product weight at checkout.Due to the impact of different products and exchange rate fluctuations, overseas orders may need to be paid for later.

• The order will be dispatched by TNT/UPS/Fedex/EMS, etc., subject to the condition of the goods.
* If there are customs clearance or tax issues, the recipient needs to deal with it. (Free shipping offer does not apply to overseas shipping services)

income tax

• Some countries need to levy customs duties on imported goods, and the relevant duties will be borne by the customer.

Note: Taiwanese customers, please note that after you place an order, we will contact you by email to ask for your full name and ID number.We are at the request of SF Express, and we need these materials to send the shipment.Please remember to check your email, thank you for your understanding and cooperation.