We are committed to delivering our products to everyone in the world. Our services cover most countries in the world and are dedicated to meeting various transportation needs.

Logistics and Distribution

Shipping from our warehouse in Hong Kong:
Delivery by SF Express covers the whole of Hong Kong and Macau
All customers will receive an email notification from our delivery details, and the carrier will contact the customer to confirm the delivery time before delivery. If you need to specify a delivery date, please you can indicate it in the [Order Remarks] column when placing an order.
*Delivery working hours are Monday to Saturday, after 5pm (except Sunday and public holidays)

Shipping from Japan:
It is marked with [Japan Direct Mail], and the delivery by EMS or FEDEX:

• For delivery from Japan, the receiving address must be the residential address or office address. SF smart lockers are not supported.

* All overseas areas by Fedex or other carrier, alos need to provide a complete address and postal code. The shipping fee is subject to the billing and settlement shipping fee. For details, please contact customer service.

Hong Kong & Macau Region

all over Free shipping on orders over HKD $1000 ， Free shipping on orders over HKD $1200 from Macau . Shipping fee for orders less than HKD $1000 is HKD $30. The shipping fee for orders less than HKD $1200 in Macau will be HKD $48

Japan Post (International Mail, free shipping on orders over HKD $1500

Once your product delivery time usually takes 3-4 business days. Rest of the world takes 5 to 20 business days. You can estimate shipping costs in your cart and at checkout 。 

Taiwan

According to the announcement of the Customs Department of of Taiwan. Real-name authentication will be implemented for all personal shipments imported into Taiwan. Authentication APP ( Android download ／ iOS download ), and complete the real-name authentication registration of binding the personal real identity information with the mobile phone number. The recipient's full name and bound mobile phone number must be filled in correctly in Chinese. More details

Return arrangement

You can have any questions within 15 days after receiving the items. Make sure to check the product or contact us.

For more information, please see our FQAs answer page.

We offer 1-year limited warranty on all products (skin care products & parallel imports don't apply) from the date of received.

If you think there is some problem with the product you received, or if you experience any problems with your product, please contact us.

This warranty does not cover damage caused by negligence, misuse, wear and tear or failure to follow product instructions (dropped product, defects, etc.).

During the transportation, there may be friction between the commodity instrument and the packaging. During the international logistics transportation, there may be some wear and tear, which is a normal phenomenon. Returns and exchanges due to the appearance of the product are not accepted.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept payments with : Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.